Personal information refers to information that identifies you. It may include your age, marital status, Identification documents, home address, personal email address, and telephone number. The information that we collect on this site is controlled by The Goldaugen group, headquartered in Germany. This information also may be collected by or transferred to Goldaugen partners and therefore held by them. Information that we collect through or connected with our websites may be transferred to all business sections related to the Goldaugen. When you apply for secure access to this site, we ask you to provide personal contact information, including your name, address, phone number, email address. In addition to the information you provide to us, we may receive information about you that you authorize other parties to provide to us. We also may obtain information from third-party service suppliers not affiliated with Goldaugen (service suppliers) to verify your identity, prevent fraud, or help us identify products and services that may be of interest to you. We use your information primarily to respond to your inquiries or requests, maintain and protect your accounts, process transactions you submit, fulfill our legal obligations for research and analytical purposes, and develop and provide the financial products and services we offer or sponsor. We may combine the information collected on our websites or mobile applications with data collected from or about you in other contexts. This may include information collected online, such as on our websites or through our email exchanges with you, from publicly available sources, or offline sources, such as when you establish an account with us or call customer service. We will treat such combined information by this policy. If you do not wish to provide information to Goldaugen, we may be unable to provide certain products or services to you.
Why do we need your personal information?
We require your personal information to establish a relationship with you and provide you with the best possible service – the better we know you, the better we can serve you. Your identification documents, age, and other similar personal information allow us to establish your identity, understand and assess your eligibility for our products and services, provide you with the services you have agreed to obtain from us, protect you and us from error and fraud, and comply with the law. We do not share personally identifying information about our website visitors or our current, former, or prospective clients with unaffiliated third parties. We may share your personal information when needed to fulfill your requests for information or access various tools or make you aware of our financial products and services. Here are the details. To complete certain transactions or account changes that you direct, it may be to provide identifying information about you or your organization to companies, individuals, or groups not affiliated with Goldaugen. For example, suppose you ask to transfer the amount to your account from our local partners as another financial institution. In that case, we will need to provide information about you to that institution to complete the transaction to alert you to other financial products and services that Goldaugen offers or sponsors. We may share your information with the Goldaugen partner companies. This would include, for example, sharing your information within Goldaugen to make you aware of new Goldaugen funds or other investment offerings, advice services, brokerage services, or asset management and trust services. In certain instances, we contract with service suppliers to perform services for us. We may provide personally identifying information we have about you to these service suppliers. And we require these service suppliers to treat your information with the same high degree of confidentiality that we do. Finally, we will release information about you if you direct or authorize us to do so if we are compelled by company rules and regulation process to do so.
Use of personal information
We may use your personal information for the following purposes:
To identify you, ensure your records are accurate, establish and administer your account, execute your transactions, maintain, store, history, and determine your account holdings and transaction records, verify previously given information when necessary, provide you and your representatives with account statements, provide you with transaction confirmations and other information that may be requested or needed to service your account, provide you with quality customer service and support on your investment needs, protect the interests of Goldaugen to meet legal and regulatory requirements.
Disclose of personal information
Your personal information will only be used for stated purposes to assist us in providing you with the best possible service. Databank may also provide your personal information to other third parties. This is done only to meet your service requirements or as may be required by any relevant law. Third parties that may be provided with your personal information include your financial representative, other financial institutions, securities dealers and mutual fund companies, other Goldaugen affiliates, third-party service providers, foreign companies, agencies and regulators, and other required institutions. Contracts between Goldaugen and third-party service providers ensure appropriate controls and protections and are in place at the service provider level to protect your personal information. From time to time, our service providers may sub-contract certain administrative services to other service providers that may not reside in European Union and require access to certain personal information to perform contracted services. In this case, Goldaugen’s service providers are responsible for ensuring appropriate security measures and controls are in place to protect your personal information from unauthorized use, loss, theft, alteration, and destruction.
Obtaining your consent
Before or when you open an account with Databank, you will be required to provide certain personal information to establish the account. The information may be collected via a Databank application form, in which case you will formally indicate your consent for Databank to collect and use the personal information when you sign the application. The information may also be provided by an institution acting on your behalf to Databank, in which case, by account opening, your consent is implicitly provided to Databank to collect and use the information. In this case, at the time of initial collection of your personal information by your institution, you will have provided consent to your advisor to disclose your data to effect investment transactions, including the opening of accounts with Databank.
Cookies and web beacons
We use various online technologies, such as cookies, web beacons, and similar mechanisms, as described further below, to collect information that helps us understand how our websites and mobile applications are used. Specifically, when you visit Goldaugen online, our service suppliers or we may automatically collect various technical and navigational information about you via these technologies. As further described below, we may also use similar technologies in emails that our service suppliers send to you. This information may be used, for example, to alert you to software compatibility issues, to resolve technical or service problems, and for security purposes. With the assistance of our service suppliers, we also analyze this information to improve our website and mobile application design and functionality, enhance our ability to serve you and your accounts, and tailor our communications to you regarding our products and services. Cookies: A cookie is a small file of letters and numbers stored on your computer or other devices when you visit a website or a mobile application. Cookies contain information transferred to or read on your device and allow websites and mobile applications to recognize devices and store certain information, such as user preferences. Cookies are used to distinguish you from other users of our online services. This helps us provide you with a helpful experience when you browse and allows us to improve our online services. Our service suppliers and we use session cookies, which link your actions during a particular online session and expire at the end of that session, as well as persistent cookies, which remain on your device and allow us to remember your actions or preferences across multiple browser sessions. Web beacons: Our websites, our mobile applications, and the emails that you receive from Goldaugen use an application known as a web beacon. A web beacon is an electronic file that usually consists of a single-pixel image, embedded in a web or mobile application page or an email to measure usage and activity.
Cross-border transfer of information
What you can do
We are required by law to provide a notice describing our privacy policies annually. We will inform you promptly if there are changes to our policy. Our privacy policies, as amended from time to time, apply to all current and former clients. We reserve the right to amend our privacy policies at any time, without prior notice, subject to compliance with applicable regulatory requirements.